Here's a list of common problems you might encounter, and the solutions.

• First thing to try is CTRL + Refresh (Hold control down and press your refresh button - Internet explorer) - This is incase there were any updates to the software and your client didn't automatically update
• If that doesn't work, clear your browser cache (or use a different browser)
• Don't have a NICK (Nickname) - you must register

If you cannot see the chat windows, you need to get the latest flash player which can be found here: http://www.adobe.com/products/flashplayer/

If your messages aren't appearing in the chat after you've refreshed, please make sure you have not violated any of the rules in the guidelines before requesting help from a moderator or administrator.

The guidelines can be found here: http://thechatpage.com/Archive/GeneralGuidelinesTermsConditions/bjmnb/post.htm